Frequently Asked Questions

1. Who are we?

1. Wropo is a global classified ads platform built to connect individuals, communities, and businesses through a simple and secure digital experience. Our goal is to make it easy for people to post and explore listings across a wide range of categories such as jobs, vehicles, real estate, electronics, services, and more. Originally founded in Europe, our platform has grown into an international hub that supports users in multiple languages and regions. We focus on offering a clean, user-friendly interface where anyone can publish listings that match their needs or promote what they offer. With a strong emphasis on safety, clarity, and accessibility, we provide the tools that help users share information and reach wider audiences. While we facilitate ad publication, users are solely responsible for their interactions and arrangements outside the platform.

2. Account

1. 2.1 Who can create an account on our platform?

   We welcome all individuals and businesses who meet the minimum legal age requirement in their country (typically 18, though this may vary by local law). The platform is designed to support a wide range of users looking to publish classified ads responsibly.
   • • A valid email address and phone number are required for registration.
   • • Each account is personal and non-transferable to maintain trust and platform integrity.

2. 2.2 How does registration work?

   Creating an account is quick and easy. You’ll need to:
   • • Provide your name, age, phone number, and email address.
   • • Choose a secure password and confirm it.
   • • Accept the Terms and Conditions, which outline your responsibilities as a user.
   • • Confirm that you meet the legal requirements for registration in your country.
   Optionally, you can add a WhatsApp number to your profile to simplify communication with other users. Once you've completed these steps, your account will be ready to publish and manage ads.

3. 2.3 What are auto-registered accounts?

   When a guest user submits a new ad, the system automatically creates an account using the provided email address. Login credentials, including a system-generated password, are sent via email. A valid email address is required to access the account and manage your ads.

4. 2.4 How can I recover my password?

   If you forget your password, simply click the “Forgot Password” link and follow the steps. You will receive an email with a secure reset link, valid for 24 hours. If the link expires, you can request a new one.

5. 2.5 How do I change my account password?

   To change your password:
   • • Log in and open the Control Panel.
   • • Go to "Account Settings."
   • • Enter your new password and save the changes.

6. 2.6 What happens to inactive accounts?

   Accounts without any active ads for an extended period may be automatically removed by the system. To keep your account active, make sure at least one ad remains live.

7. 2.7 How do I delete my account?

   To delete your account, go to the menu, select "Delete Account," and follow the instructions. Please note: once deleted, your account cannot be recovered.

3. Ads

1. 3.1 How can I create a new ad?

   To create a new ad:
   • • Click on the "Post an Ad" button available on the homepage or menu.
   • • Fill in the required information, including title, description, category, location, and contact details.
   • • Review your content for accuracy, agree to the platform's terms and conditions, and submit it for review.

2. 3.2 How can I renew my ad?

   You can renew your ad once every 24 hours at no cost to keep it visible and active. If you prefer to renew it earlier for increased visibility, paid renewal options are available.

3. 3.3 What is Auto-Renew?

   Auto-Renew is a feature that automatically refreshes your ad to help it stay more visible in search results. You can set a custom schedule with up to 50 renewals per day, each subject to a small fee. This feature is ideal for keeping your ad near the top of the listings.

4. 3.4 Why is my ad pending review?

   Every ad submitted is reviewed to ensure it meets platform guidelines and content standards. This review process typically takes between 12 to 24 hours. In certain countries, activation may require a small fee. You can choose to activate your ad immediately for faster publication.

5. 3.5 Can I transfer my ad to another country?

   Ads are tied to the country selected during creation and cannot be transferred across borders. If you change location, you may continue using your existing account, but you will need to post a new ad specific to your new country or region to appear in relevant listings.

6. 3.6 How can I pause (deactivate) my ad?

   To pause or deactivate your ad:
   • • Go to the Control Panel and click on the "Pause Ad" button next to the ad.
   • • The ad will be moved to your "Archived Ads" section.
   • • You can reactivate it anytime by clicking the "Reactivate Ad" button in the same section.

7. 3.7 Why was my ad removed?

   Ads may be removed for several reasons, including use of VPNs or proxies, false or misleading content, duplicate postings, or violation of the platform’s guidelines. For a full list of prohibited content and behaviors, please refer to the Terms and Conditions page.

8. 3.8 How do I edit my ad?

   You can edit your ad either from the ad’s page or through your Control Panel. Select the ad you wish to update, make the desired changes, and click save to publish the updated version.

4. Funds

1. 4.1 How can I add funds to my account?

   You can securely add funds through a trusted payment system. The available payment methods depend on your country, but credit and debit cards are generally accepted in most locations. All payments are processed in USD (or EUR), and the website automatically converts the amount using the current platform exchange rate. Charges appear in your local currency, so you don’t need to handle any conversions manually.

2. 4.2 Are funds transferable between accounts?

   No. Funds are linked to the account where they were originally added and cannot be transferred to another user or profile. This policy is in place to help protect users and prevent misuse of the system.

3. 4.3 Can I use my funds in different countries?

   Yes. Your balance is available across all countries where the platform operates. You can access and use your funds regardless of location, making it easier to manage ads while traveling or relocating.

4. 4.4 What services can I pay for with funds?

   Funds can be used for a variety of services designed to improve the visibility and performance of your ads, including:
   • • Activating ads so they go live on the website.
   • • Renewing ads before the free 24-hour window.
   • • Enabling Auto-Renew for continuous ad visibility.
   • • Purchasing Premium placements for greater exposure.
   There is no expiration date on your funds, allowing you to use them at your convenience.

5. 4.5 How do I view my transaction history?

   You can monitor your transaction activity in two sections:
   • • The "Payments" section displays all payment records, including transaction ID, date, and amount paid.
   • • The "History of Spent Funds" section shows how your balance was used, including service details, costs, and dates. You can also download a PDF summary for your records.

6. 4.6 Can I get a refund if I request one?

   Refunds are available under specific conditions. You may request a refund within 7 days of purchasing funds, provided the funds have not been used in any way. Once funds are partially or fully spent, the remaining balance becomes non-refundable. Approved refunds will be issued to the original payment method and usually appear within 5 to 10 business days, depending on your financial institution. Please note that payment gateway fees or currency conversion differences are not refundable. For full details, please consult the Terms and Conditions page.

5. Security and Privacy

1. 5.1 How does the platform protect my personal information?

   We take your privacy and security seriously. Multiple layers of protection are in place to ensure your personal data remains safe:
   • • All data transmissions are encrypted using SSL/TLS protocols to prevent unauthorized access during communication.
   • • User passwords are securely hashed using SHA-256 and are never stored in plain text.
   • • We follow international data protection laws, including the General Data Protection Regulation (GDPR), to ensure transparency and user rights.
   • • Our systems are regularly monitored and updated to detect and prevent potential vulnerabilities.
   • • Access to personal data is restricted to authorized staff and used only for essential operational purposes.
   We are committed to maintaining a secure environment, and we continually review and improve our systems to ensure your information is protected at all times.

2. 5.2 Do you have a Privacy Policy?

   Yes. The platform has a dedicated Privacy Policy that explains how your personal data is collected, stored, and used. It outlines your rights and how you can manage your information. You can view the full Privacy Policy by visiting the link provided in the website footer.

3. 5.3 Do you use cookies?

   Yes, cookies are used to enhance your experience and improve site functionality. They help remember your preferences, streamline navigation, and offer relevant content. You can manage or disable cookies at any time through your browser settings, although doing so may limit certain features of the platform.

6. Premium Features

1. 6.1 What are Premium packages, and how do they enhance my ad?

   Premium packages are optional upgrades designed to improve the visibility and reach of your ad. These features help your listing stand out and attract more views by offering:
   • • Highlighted placement on the homepage, relevant category pages, city-specific pages, and search results.
   • • Priority position above standard ads to boost attention and engagement.
   • • Extended visibility duration, keeping your ad active and noticeable for a longer period.

2. 6.2 How do I purchase a Premium package?

   To upgrade your ad with a Premium package:
   • • Visit your Control Panel or go to the specific ad page.
   • • Click the "Premium" button located next to your listing.
   • • Choose the package that suits your needs and click "Activate Premium."

3. 6.3 What happens when my Premium package expires?

   When your Premium period ends:
   • • Your ad returns to standard placement in the listings.
   • • An email reminder is sent 3 days before expiration.
   • • A second email is sent on the day your Premium package expires.
   • • You can renew or purchase another package at any time to regain Premium visibility.

7. Control Panel

1. 7.1 What features are available in the Control Panel?

   The Control Panel gives you access to a variety of tools designed to help you manage your ads and account more efficiently. Key features include:
   • • Renew ads manually or enable Auto-Renew.
   • • Activate and manage Premium packages.
   • • Monitor ad statistics and performance data.
   • • Edit and customize your ads.
   • • View your transaction history and manage available funds.
   Take some time to explore the Control Panel and discover additional features built to streamline your experience on the platform.

2. 7.2 How do I track my ad performance?

   Ad performance can be monitored directly from your Control Panel:
   • • See total and individual ad views, along with trend data from the last 7 days.
   • • Access up-to-date daily view statistics, refreshed every hour.

3. 7.3 How can I personalize my ad?

   You can personalize your ad by editing it to better represent your product, service, or offer. Personalization options include:
   • • Selecting detailed attributes or using tags that match your ad’s content.
   • • Adding your social media for better visibility, if applicable.
   Customizing your ad helps it stand out and increases the chances of reaching the right audience.

4. 7.4 How can I track my funds?

   You can monitor your funds in the following sections:
   • • The "Payments" section shows all payments made, including transaction details like date, amount, and ID.
   • • The "History of Spent Funds" section lists how your balance has been used across different platform services.
   • • A downloadable report is available for those who want a complete overview in PDF format.
   Please note: funds cannot be withdrawn or transferred, but these sections ensure transparency and help you manage your account efficiently.

8. Content Guidelines

1. 8.1 What type of content is allowed in ads?

   All ads must follow local laws and meet the platform’s quality and safety standards. Content should be honest, respectful, and relevant to the category selected. Key requirements include:
   • • Ads must relate to legal services, products, or opportunities.
   • • Descriptions should be truthful and clearly reflect the offer.
   • • Language must remain respectful, without discrimination or inappropriate behavior.

2. 8.2 What content is prohibited?

   To protect users and maintain a safe online environment, the following content is strictly prohibited:
   • • Any form of pornographic content showing intimate body parts.
   • • Adult content, sexual services, or suggestive imagery of any kind.
   • • Listings involving illegal products or services, including but not limited to drugs, pills, weapons, counterfeit goods, or unlicensed medication.
   • • Hate speech, threats, harassment, or content that promotes violence or discrimination.
   • • Misleading, false, or deceptive information meant to scam or misinform users.
   • • Use of VPNs or proxies to mask location when creating ads.
   All submitted ads are subject to prior or subsequent review. Violations may result in ad removal or permanent account suspension. For a full breakdown, please review the Terms and Conditions.

3. 8.3 How do I ensure my ad complies with guidelines?

   Before submitting your ad, make sure to:
   • • Read the platform’s Terms and Conditions carefully.
   • • Use accurate, legal, and respectful content at all times.
   If in doubt, you can consult the support team.

9. Troubleshooting

1. 9.1 I’m having trouble logging in. What should I do?

   If you're unable to log into your account:
   • • Double-check that you're using the correct email address and password.
   • • If you forgot your password, click the "Reset it here" link next to "Forgot your password?" on the Login page to begin the reset process.
   • • If the issue continues, please contact support at for assistance.

2. 9.2 My ad isn’t showing up. Why?

   There are a few common reasons why your ad might not be visible:
   • • It is currently pending review or was removed due to a policy violation.
   • • The ad was submitted but has not been activated within the required time.

3. 9.3 How do I change my account email?

   The email address linked to your account cannot be changed. However, you can update other account details:
   • • Open your Control Panel.
   • • Go to "Account Settings."
   • • Edit your Name or other editable information and save your changes.

4. 9.4 I was charged incorrectly. What should I do?

   If you think a payment was processed incorrectly:
   • • Check your full transaction history under the "Payments" section in your Control Panel.
   • • Contact our support team at and describe the issue.
   • • Include any relevant details such as the transaction ID and amount to help speed up the investigation.

10. Additional Information

1. 10.1 How do I download my transaction history?

   To download a copy of your transaction history:
   • • Go to the "History of Spent Funds" section in your Control Panel.
   • • Click on the "Download PDF" button to save a copy of your records for personal reference or documentation.

2. 10.2 What are the Terms and Conditions?

   The Terms and Conditions explain the rules and expectations for using the platform. This includes details about account management, posting guidelines, payment usage, and platform responsibilities. Reading the full document will help you better understand your rights and obligations. You can find it on the Terms and Conditions page linked in the website footer.

3. 10.3 What is the Privacy Policy?

   The Privacy Policy outlines how your personal data is collected, stored, and used. It also covers your rights regarding data access and control. For full details, you can view the Privacy Policy page directly through the website.

11. Information and Support for Visitors

1. 11.1 Are you an agency or involved in user listings?

   No, the platform is not an agency of any kind. We do not represent, manage, or employ any of the individuals or businesses who publish ads. We are a global classifieds platform that provides a space for users to independently advertise their services, products, jobs, or opportunities. All listings are user-generated, and any communication or transaction that occurs is strictly between the parties involved. The platform does not participate in or monitor private interactions between users.

2. 11.2 Can I trust the ads posted on the platform?

   While we have automated and manual review systems in place to detect and remove prohibited content, we cannot guarantee the accuracy or legitimacy of every ad. Given the global nature of the platform, some users may post misleading or fraudulent content. We urge all visitors to exercise caution and good judgment when interacting with advertisers. The platform cannot verify the background or identity of every user, and we encourage you to report any suspicious listings immediately.

3. 11.3 What should I do if I suspect a scam or fraud?

   If you believe you’ve encountered a scam, please report it to our team with any supporting evidence you have, such as screenshots, payment receipts, or message logs. Our Moderation Team will review the case and may take actions such as disabling the ad, suspending the account, or permanently banning the user from the platform. Please be aware that we do not participate in or facilitate transactions and cannot retrieve lost funds or mediate disputes.

4. 11.4 How can I protect myself when using the platform?

   As a visitor, you are responsible for taking precautions when contacting advertisers. Here are essential safety tips:
   • • Never send money in advance or provide sensitive personal or financial information.
   • • Communicate only through the contact details provided in the ad.
   • • Verify all information carefully before proceeding with any arrangements.
   • • Be cautious of unrealistic offers or vague descriptions, as these may indicate fraudulent intent.
   • • Trust your instincts. If something feels off, report the ad or avoid engaging further.
   We strongly recommend meeting in public places when applicable and avoiding offers that seem too good to be true.

5. 11.5 What content should I be cautious about?

   We strictly prohibit the publication of illegal, harmful, or misleading content. This includes, but is not limited to:
   • • Any advertisement that promotes pornographic material, shows intimate body parts, or contains sexually explicit content.
   • • Ads offering or requesting illegal substances such as pills, drugs, or controlled medications.
   • • Listings involving weapons, counterfeit goods, or any other restricted items under local or international law.
   If you come across any such content, please report it immediately using the "Report" button or by contacting support directly.

6. 11.6 Can I report users for inappropriate behavior?

   Yes. If an advertiser behaves inappropriately, misleads you, or violates platform rules, you can report them directly from their ad or profile using the "Report" option. You can also contact support at with full details. Our team reviews every case carefully and will take appropriate action based on the nature of the report.

7. 11.7 What should I know before contacting an advertiser?

   Before reaching out to any advertiser, make sure you:
   • • Understand what is being offered by reading the ad carefully.
   • • Verify the category is appropriate and that the ad complies with local laws in your country.
   • • Are aware that the platform is not responsible for any outcomes resulting from direct interaction with advertisers.
   All communication, agreements, and transactions are carried out independently and at your own discretion.

12. Legal

1. 12.1 What laws apply to my use of this platform?

   Your use of this platform is governed by the laws of the United Arab Emirates (UAE), unless stated otherwise in the Terms and Conditions. You are also responsible for complying with the laws of your own country or region, especially those related to age restrictions, content publication, and online transactions. By using the platform, you agree to adhere to all applicable legal requirements and platform policies.

2. 12.2 How do I report illegal activities?

   If you believe that a user or ad is violating the law, you can take the following steps:
   • • Click the "Report" button located on the ad or user profile to alert our moderation team.
   • • Contact support directly at with as much detail as possible, including screenshots or links to the ad in question.
   • • If necessary, notify your local law enforcement agency and provide them with any relevant information.
   While we act swiftly to remove illegal content, we do not participate in legal investigations. Cooperation with authorities is encouraged when necessary.

3. 12.3 What is the DMCA policy?

   We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that any content on the platform infringes on your copyrighted work:
   • • Send a formal DMCA notice to our support team at .
   • • Include your contact information, a description of the copyrighted work, the URL of the infringing material, and a statement of good faith belief that the use is unauthorized.
   • • Confirm under penalty of perjury that the information provided is accurate and that you are the rightful owner or authorized to act on behalf of the owner.
   We will review and process DMCA claims in accordance with the law and take appropriate action, which may include removing or disabling access to the reported content.

13. Technical

1. 13.1 Which browsers are supported?

   The platform is optimized for the latest versions of all major web browsers to ensure a smooth and secure user experience. Supported browsers include:
   • • Google Chrome
   • • Mozilla Firefox
   • • Safari
   • • Microsoft Edge
   To avoid compatibility issues, we recommend always using the most recent version of your preferred browser. Outdated browsers may result in reduced functionality or display errors.

2. 13.2 Is there a mobile app available?

   At this time, the platform is fully accessible through any mobile browser on iOS and Android devices. The website is responsive and designed to deliver a seamless experience on smartphones and tablets. A dedicated mobile app is currently under development to further enhance usability and convenience for mobile users.

3. 13.3 What should I do if I encounter a bug or technical issue?

   If you experience a technical problem, we encourage you to report it so our team can resolve it quickly:
   • • Use the contact form available on the website to submit your issue.
   • • Include specific details such as the page where the issue occurred, actions you took before the issue appeared, and any error messages received.
   • • Screenshots or screen recordings are especially helpful and may speed up the troubleshooting process.
   Our technical team reviews all bug reports promptly and works to apply fixes and updates to ensure continued platform stability.

14. User Conduct Guidelines

1. What behavior is expected from users?

   To maintain a professional and secure platform for all users, we require everyone to follow these conduct guidelines:
   • • Do not engage in harassment, abuse, or the use of hate speech under any circumstances.
   • • Avoid offensive, discriminatory, or threatening language in any published content.
   • • Respect the privacy of others. Do not share personal information or images without consent.
   • • Use the platform only for lawful and ethical purposes that comply with local and international laws.
   • • Avoid misleading or manipulative behavior intended to deceive users or exploit platform features.
   The platform reserves the right to remove ads and restrict or ban accounts that violate these rules. These standards are in place to protect all users and ensure the integrity of the platform.

15. Miscellaneous

1. 15.1 Are there any fees to join the platform?

   Creating an account on the platform is free of charge. You can register and access basic features without any initial cost. However, in certain countries or regions, posting ads may require a small activation fee depending on local policies or content categories. Optional paid services, such as Premium packages or Auto-Renew features, are also available to increase your ad’s visibility and effectiveness.

2. 15.2 Can I use multiple accounts?

   Each user is permitted to maintain only one personal, non-transferable account. Creating or operating multiple accounts is strictly prohibited and may result in the suspension or permanent removal of all associated accounts. This policy is in place to ensure fair access to platform features and to prevent misuse.

3. 15.3 How do I update my contact information?

   To update your contact details:
   • • Log in and open your Control Panel.
   • • Navigate to "Account Settings."
   • • Make the necessary updates to your name, phone number, or other contact fields, then save the changes.
   Please note that changes to your email address are not currently supported. For any related assistance, contact support at .

16. Contact

1. How can I contact support?

   If you have questions, need help with your account, or wish to report an issue, our support team is ready to assist you. You can reach out through the following channels:
   • • Complete the contact form available on the website for fast assistance.
   • • Send a direct email to , and a support representative will respond as soon as possible.
   We are committed to resolving inquiries efficiently and maintaining a high standard of user support across all countries and categories.